At So You Need Therapy, our online clinic, we strive to provide a safe and comfortable environment for all our patients. To ensure a smooth and effective operation of our online services, we have established the following policies and procedures. By using our website and accessing our online services, you agree to adhere to these policies.
By using our website and accessing our online services, you are agreeing to comply with our Terms & Conditions. For a comprehensive understanding of our Terms & Conditions, please visit our dedicated page here.
At So You Need Therapy, we value the importance of your scheduled appointment. A late cancellation or missed visit creates an empty slot in the therapist’s schedule that could have been utilized by another patient. Therefore, we kindly ask for a minimum of 48 hours’ notice if you need to cancel or make changes to your appointment.
In the event that less than 48 hours’ notice is given or if the appointment is missed altogether, a cancellation fee will be charged to the card on file.
So You Need Therapy exclusively accepts credit card payments. As part of the profile creation process, we kindly request that all clients provide a valid credit card. Rest assured, your card information will be securely stored on file, enabling convenient and hassle-free payment processing. This approach allows us to focus on delivering the best possible therapy experience without any payment-related disruptions.
At So You Need Therapy, we are fully committed to adhering strictly to the Privacy Compliance for Clinics in Ontario, which includes compliance with the Personal Health Information Protection Act (PHIPA). PHIPA is Ontario’s provincial law specifically designed to govern health records, and it has been legally recognized as “Substantially Similar” to the Personal Information Protection and Electronic Documents Act (PIPEDA). By diligently following these stringent regulations, we ensure the utmost protection of your sensitive health information. For more information on PHIPA, please visit the following link for details.
We value your feedback. For any complaints, concerns, or suggestions, please contact us at info@soyouneed.ca.
Please note that the information provided during online consultations or on our website is for general purposes only and should not be considered as medical advice. Always consult with a qualified healthcare professional for personalized medical advice and treatment.